To ensure your experience at Monica Kelly & Co. is as seamless and elevated as possible, we invite you to review our essential preparation guidelines.
Arrival State: For the most consistent results, we recommend arriving with hair that has been cleansed and dried within the last 24–48 hours.
The Clean Canvas: Please arrive with hair free of heavy dry shampoos, styling resins, or root concealers, as these can create a barrier to our professional formulations.
Natural Texture: For cutting services, please wear your hair in its natural state so your stylist can best assess your unique growth patterns and movement.
The Vision: We encourage you to bring 3–5 inspiration images. We will use these as a foundation to craft a look that is realistically tailored to your features and aesthetic.
The Initial & Long-Term Investment: Please be prepared to discuss your comfort level regarding both the initial transformation and the ongoing financial commitment. Understanding your desired investment allows us to design a plan that is as sustainable as it is beautiful.
The Maintenance Cadence: High-artistry results often require specific upkeep. Consider how often you are realistically able to visit the salon, whether every 4 weeks or every 4 months. So we can choose a technique that flourishes within your schedule.
The Home Portfolio: The integrity of your hair between visits depends on your at-home routine. We will ask about your current tools and products; please be prepared to discuss an investment in a customized home-care collection , from professional products to specialized styling tools to protect your end result.
Hair History: Transparency is vital. Please be ready to share a full history of any previous things done to ensure we maintain the absolute health of your hair.
Attire & Wardrobe Protection: While we provide premium protective capes and robes, we highly recommend arriving in comfortable attire. Because your personal belongings are precious to you, we suggest changing out of any garments of significant importance or high value before your service begins. While our team exercises the utmost precision, the nature of professional color artistry carries inherent risks; changing provides an extra layer of insurance for your wardrobe.
The Check-In Process: We invite you to arrive 5–10 minutes prior to your scheduled time to begin your transition into the salon. Should you arrive early, you are more than welcome to change into a robe and settle into our front area. We kindly ask that you relax in this designated area until a member of our team greets you and escorts you to your stylist's area.
The Atmosphere: We believe in the power of connection and truly value the stories and lives of our guests. While we encourage vibrant conversation, we strive to maintain a refined environment and kindly ask that public discussions remain mindful and appropriate for all guests. We also recognize that your time is precious; should you require a silent appointment to rest or a productive space to work, please simply inform our team. We are honored to tailor the energy of your visit to your specific needs.
Exceptional results are born from thoughtful collaboration. By preparing your hair and your vision, you allow us to focus entirely on the artistry of your appointment.
We eagerly await the opportunity to bring your desired outcome to life.